About

Contents.

About you
About me and Retrofanattic
About this shop
How to buy from this shop?



about

About you
You are looking for some great vintage items from all decades at a very reasonable price, and a great customer service.

You expect to be properly and honestly informed about the item(s) you wish to buy.

You know that an excellent communication is essential when buying online.
You expect:
- the customer service to be friendly, reliable and efficient,
- to be able to contact me anytime,
- and to receive a quick and helpful answer to all your questions. 

You want to be able to pay securely for your purchases, and you want your privacy to be respected fully.

You want your item(s) to be very well protected during transit, and to be dispatched quickly. 

You want to benefit from the best available postal service.

You expect the after-sales service, should you need it, to be fast, reliable and efficient.

Retrofanattic will provide you with all that. 










About me and Retrofanattic

I have a huge passion for vintage items from the 50s, 60s and 70s (and in general Mid Century) and for everything Art Nouveau and Art Deco. However, Retrofanattic sells vintage items from all decades.

I also have a passion for France, especially for Paris. This is why you will find here a second shop called "Vintage Paris".

Finally, I love everything related to IT, e-commerce, and customer service.

So creating an online shop to sell vintage items was an obvious choice for me.






About this shop

You can contact me with the contact form (on this shop and also on the blog) or by chat when it is open.

Retrofanattic was first opened on Etsy in June 2013. The Etsy shop is still open but is not used at the moment. Please follow me on Twitter @retrofanattic for more information.

I decided in May 2017 to open this independent shop under its own domain name. 
 
Retrofanattic is also selling on eBay

Retrofanattic is based in Suffolk, England.
Customers from unlisted countries, please ask me for a quote.
Please refer to the section called "How to buy from this shop" to know more.



Please read my customers' feedbacks from Etsy and from eBay to buy with total confidence from my shop. 


I will always give you, in my listings, all the information you need about my vintage items, and point out the damages on an item, if any. However, please feel free to contact me anytime if you need more information. Please contact me if you find a mistake in a listing (mistakes can happen sometimes). I will correct it immediately.



I will always provide you with the best customer service.

Making my customers happy is the most important thing for me. ☺



Retrofanattic sometimes closes for a few days. You will be informed of the closure dates on this shop's homepage, on the blog, on the Twitter account and on Facebook. However, even when the shop is closed, you can still contact me if you need information or help with a purchase. 














How to buy from this shop?


Are you new to online shopping? 
Or would you like to learn how to buy from this shop before choosing your items? Please follow this guide:



1) You do no need to open an account to buy from this shop. You can buy as a guest. However, the advantages of opening an account are:
- You will not have to re-enter all your details if you come back for another purchase.
Only customers who have opened an account on this shop can ask for custom orders, personalized orders and item reservations (please read this section of the Terms and Conditions).



2) You do not need to have a Paypal account to buy from this shop. You can enter your debit/credit cards details on Paypal's secure page.



3) Quote or not quote?

- When you see this logo at the top of the item's description:

It means that the item will be sent with Royal Mail. Most items in this shop are sent with Royal Mail.



- When you see these logos at the top of the item's description:

It means that the item will be sent with a courier. Customers in the UK, please choose your favourite courier at checkout. Customers outside the UK, please ask me for a quote.


If you are in mainland UK, you never need to ask me for a quote.

If you are based elsewhere, you may need to ask me for a quote. 
Please refer to the table below:

(Most items in this shop are sent with Royal Mail.)






4) Buying an item: demo.


 When you click on the tab "Basket", this is what you see if nothing has been added to your cart yet:





 Have you seen an item you would like to purchase? Add it to your cart:






A pop up will open on top of your page, asking you if you want to continue shopping, or if you prefer to proceed to the checkout now:






If you want to proceed to the checkout, this will take you to this page:



You must now click on the button "Pay with Paypal"     
 

Clicking on "Pay with Paypal" will take you to Paypal's website, where you can choose to use your Paypal account, or check out as a guest to enter your card number.



If you have a Paypal account, you will be redirected to this page:





Click on "Continue". 
This will bring you back to Retrofanattic's shop where you can give us additional instructions, tell us how you heard of Retrofanattic, choose your postage option, and finally confirm your purchase at the bottom of the page.







The other button must be used only if we have agreed to send you an invoice (ex: best offer on an item), or if you have bought several items and you would like me to recalculate the postage price (= combined postage).

 
  

 


Invoices are sent through Paypal but you do not need a Paypal account to pay them. You can pay with your debit or credit card.








Contact me.

Please feel free to contact me anytime if you need more information. I am here to help. 
SUMMARY OF THE SHOP'S POLICIES

(Are you new to online shopping? Or would you like to learn how to buy from this shop before choosing your items? Please follow this guide.)



- Non listed countries: please ask me for a quote. 
---> This is also valid if you are based in the Isle of Man, Channel Islands and other islands.
Please note that I do not send to P.O boxes.


- Open to offers on all items. 

- Paypal payment only. Debit/credit cards must be processed through Paypal. Thank you.

- UK customers: when the parcel is sent with Royal Mail, you can choose between 1st class, 2nd class or "Special Delivery by 1 pm" at checkout. If you choose 2nd class, your parcel is sent "Standard" or "Signed For", according to the nature and value of the item, but you always pay for the standard delivery.


- UK customers: when the parcel is big or heavy and needs to be sent with a courier, you can choose between MyHermes, Parcelforce, UPS or Yodel. Please note that it may not always be possible to send your parcel with your chosen courier. If, for any reason, your favourite courier is not available, I will then choose the best available service for you.


- I dispatch your item within 1 working day when sent with Royal Mail (items paid for on Fridays after 1 pm may have to be dispatched on the following Monday) and 1 to 2 working days if sent with another courier. 


- I combine postage by sending you a revised invoice with the recalculated postage, or by refunding the extra postage if you have already paid for your purchases.
Extra postage is also refunded if you buy a single item and the postage has been miscalculated.


- International customers may have to pay custom fees and/or taxes, and their parcels may be held for a few days by the custom authorities of their country.




Returns

- Returns accepted.

- The customer has 14 days to cancel the purchase and pays for the return postage.



Accepted refunds

Full refunds are accepted when purchases are cancelled and the item is returned in its original condition and protection. Please protect the item carefully, and always ask for a proof of postage or use the Signed For (Tracked and Signed) service.

→ Full refunds are accepted if your item(s) arrive broken.

 Full refunds are accepted if your parcel is lost by postal services.


Please read full terms and conditions for more details.

Please do not forget to subscribe to our newsletter.



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