FAQ

Please feel free to contact me anytime
if you need help or more information.


Where can I find the shop's full Terms and Conditions?


You can read a summary of the shop's policies (also called Terms and Conditions) at the bottom of each page (in the footer). To read full Terms and Conditions, please click on "Policies".




Do you refund extra postage paid and do you combine postage?

1) I always refund extra postage paid.

2) Please, always ask for a revised invoice at checkout (instead of paying immediately) when you buy more than one item. I will combine postage.




What does "Refund of postage on the basis of the price actually paid for" mean? (Seen in "Terms and Conditions")

It means that, in case of a full refund (item + postage), if a customer has paid for "Standard Delivery" but the parcel was sent "Signed For", the customer will receive a refund for the Standard Delivery postage price, and not the Signed For price.





What services do you offer your customers?
Please read this page for more information.




Sizes of clothes.

I also sell vintage clothes in my fantastic attic.
For size conversions, please refer to this website (some other conversion websites are also very good).

Care instructions.

Some vintage clothes do not have any labels on them, so I do my best to provide care instructions for the type of fabric they are made of.

Items sold by Retrofanattic are old, and they sometimes show signs of age. Customers are always informed about damages on an item. 
I do my best to find clothes that are in excellent condition, but if some clothes present light stains, I usually do not wash them and sell them as seen. I will do my best to inform the customer about the origin of the stain. You can refer to this website for more info about how to clean stains.




Custom orders (=offers).

You can make an offer on an item. If I accept your offer, I will then send you an invoice through Paypal (please provide me with your valid Paypal email address).
Offers are valid for 7 days (including week end) from the moment the invoice is sent.
Returns (and refunds) are accepted for all custom orders, except when customers asked me to find a special item for them, which I did not have in stock.



Personalised orders.

Please contact me prior to checkout if you wish to buy only part of a set. If I can sell the rest of the set without your items, I will then accept your personalised order and send you an invoice through Paypal. 
    Example of an order which I will be able to accept: six cups and six saucers sold together, and you wish to buy only two cups and saucers.
    Example of an order which I will not be able to accept: six cups and six saucers sold together, and you wish to buy only the cups.



Taxes and fees for international customers.

By buying from this shop, international customers outside the European Union accept to pay any custom taxes and/or fees asked by the authorities of their country. 
These taxes and fees are independent from Retrofanattic. They are not included in the total price (item + postage) and are not refundable by Retrofanattic.




Why do buyers have to pay for the return postage?

Buyers have the right to change their mind and decide to return the parcel. However, this can not possibly be considered as the seller's responsibility. This is why the Distance Selling Regulations ask the buyer to pay for the return postage. The only case where I will accept to pay for the return postage is if the item was significantly not as described.




I still haven't received my parcel. What shall I do?

In case the parcel is abnormally late: 

(= more than :

- 15 days (excluding Sundays) if sent 2nd class in the UK
- 7 days (excluding Sundays) if sent 1st class in the UK
- 30 days (excluding Sundays) if sent to other countries)


please contact me immediately if I haven't contacted you first. I will then ask UK's postal services, and your country's postal services if you are abroad, to make an enquiry. If the result of the enquiry shows that your parcel has been lost, I will then issue a full refund (item + initial postage) on your Paypal account.

Please remember that parcels take longer to arrive at Christmas and when checked by your country's custom authorities.

 




PLEASE VISIT MY BLOG AND FOLLOW ME:

Please visit Retrofanattic's blog

You can follow Retrofanattic on  Twitter, Facebook, Pinterest, Google+ and Instagram.





Please feel free to ask any question. The answer will be added to this page.