Privacy

Privacy and security on this website.



Retrofanattic takes your privacy and security very seriously.






Privacy policy

This website uses session cookies to keep track of basket contents, but these are explicitly excluded from things like the "EU Cookie Law" as they aren't about tracking the user, they're part of the functionality of eCommerce websites.



You do not need to open an account to buy on this website. However, even if you checkout as a guest, your contact details will be stored in the shop's database.
If you abandon your cart and do not proceed to the checkout, all information you have already entered will be stored in the shop's database for 30 days.
Please contact me if you wish me to delete all your information. It will be done immediately.



Your contact details (addresses registered on the website, telephone numbers, email...) are confidential, and they will never be sold, exchanged, or given to any third parties, except if I am required to do so for legal reasons.


I will contact you regularly by email to update you about your delivery (parcel collected, information about tracking number etc). 


You will also receive the newsletter by email, if you have subscribed to it. Please subscribe here or on this shop's homepage.


I may, occasionally, use your email address to send you a coupon code or another promotion. Please let me know at checkout if you do not wish to be contacted again after your order has been fulfilled.



When entering your contact details, please provide me with a valid mobile phone number in case your courier need to contact you or update you about your delivery. Some couriers even send you a texto to inform you of the exact time of delivery.
Entering a phone number is not compulsory, but it can be very useful.






Security


Security of your account.

Choose a very secure password when opening your account, and write it down somewhere safe. If you have forgotten it, click on "Forgotten password?" when you log in. This is an automatic process. I do not have access to your password and won't be able to help you in case you forget it.



Security of payments.

Paypal payments only. Debit and credit cards must still be processed through Paypal.

If you feel uncomfortable using your card on a website, please use your Paypal balance if you have an account with Paypal, or use a prepaid debit card (please read below).




Prepaid debit cards.


If you do not want to use your bank card when purchasing online, you can choose to pay with a prepaid debit card (Visa or Mastercard). This is a "Pay As You Go" card that you fill with money, exactly like you would do with a "Pay As You Go" mobile phone. This system is very secure because you can choose to have only the exact amount of money you need for your purchase on your card, and fill it only when you need to purchase an item. Moreover, there is no possibility of overdraft with these cards. If there is no money, or not enough money, on your card, the payment will be immediately rejected.

You can order prepaid Visas and Mastercards online, or find them in certain shops. They are sometimes already filled with a certain amount of money (it then works like a gift card).


Please note that you may encounter some difficulties to receive refunds with some prepaid cards. You should read very carefully the terms and conditions of the prepaid card you have chosen, as they vary from one company to another. 

SUMMARY OF THE SHOP'S POLICIES

(Are you new to online shopping? Or would you like to learn how to buy from this shop before choosing your items? Please follow this guide.)



- Non listed countries: please ask me for a quote. 
---> This is also valid if you are based in the Isle of Man, Channel Islands and other islands.
Please note that I do not send to P.O boxes.


- Open to offers on all items. 

- Paypal payment only. Debit/credit cards must be processed through Paypal. Thank you.

- UK customers: when the parcel is sent with Royal Mail, you can choose between 1st class, 2nd class or "Special Delivery by 1 pm" at checkout.
If you choose 2nd class, your parcel is sent "Standard" or "Signed For", according to the nature and value of the item, but you always pay for the standard delivery.


- UK customers: when the parcel is big or heavy and needs to be sent with a courier, you can choose between MyHermes, Parcelforce, UPS or Yodel. Please note that it may not always be possible to send your parcel with your chosen courier. If, for any reason, your favourite courier is not available, I will then choose the best available service for you.


- I dispatch your item within 1 working day when sent with Royal Mail (items paid for on Fridays after 1 pm may have to be dispatched on the following Monday) and 1 to 2 working days if sent with another courier. 


- I combine postage by sending you a revised invoice with the recalculated postage, or by refunding the extra postage if you have already paid for your purchases.
Extra postage is also refunded if you buy a single item and the postage has been miscalculated.


- International customers may have to pay custom fees and/or taxes, and their parcels may be held for a few days by the custom authorities of their country.




Returns

- Returns accepted.

- The customer has 14 days to cancel the purchase and pays for the return postage.



Accepted refunds

Full refunds are accepted when purchases are cancelled and the item is returned in its original condition and protection. Please protect the item carefully, and always ask for a proof of postage or use the Signed For (Tracked and Signed) service.

→ Full refunds are accepted if your item(s) arrive broken.

 Full refunds are accepted if your parcel is lost by postal services.


Please read full terms and conditions for more details.

Please do not forget to subscribe to our newsletter.



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