Privacy.

Privacy and security on retrofanattic.com




Retrofanattic takes your privacy and security very seriously.
Our privacy policy is GDPR compliant. 


Privacy policy


Cookies

This website uses session cookies to keep track of basket contents, but these cookies are explicitly excluded from the "EU Cookie Law" as they aren't about tracking the user, they're part of the functionality of eCommerce websites.



Checkout and data retention policy.

You do not need to open an account to buy on this website. You can checkout as a guest.

- However, even if you checkout as a guest, your personal data will be stored in the shop's database. After your order has been fulfilled, we will keep the guest's personal data for 30 days to cover a potential return and refund, and then we will manually delete them.
Order details will be kept for 30 days after the end of the legal delay of return and refund.

- Customers open an account on an online shop because they usually want their personal data to be kept in the database to help them with future purchases. For that reason, all personal data belonging to account holders will be kept in the database, unless customers ask us to delete them. 
Order details will be kept for 30 days after the end of the legal delay of return and refund.
You are free to change your personal details in the "My Account" section of your account at any time, if you have set up an account with us.


- If you abandon your cart and do not proceed to the checkout, the personal data you have already entered will also be stored in the shop's database, but only for 30 days, after which it will automatically be deleted by the software. You can ask me to delete your data immediately.

Your abandoned cart data may be viewed and used by Retrofanattic to improve the shop (knowing at what stage the cart was abandoned, for example, can be useful to improve customers' shopping experience). However, Retrofanattic will never contact you to encourage you to carry on with your purchase (for example by sending you a coupon code) in case you have abandoned your cart. We fully respect your right to change your mind about a purchase and abandon your cart.




More details about your data and the database.

We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us.
Retrofanattic is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.


The data which is stored in this shop's database consists of:

1) Personal data:
- Your full name
- and/or the name of your company if you have one
- Your full delivery address
- Your full invoicing address (it may be different from the delivery address)
- Your email address
- Your telephone number if you choose to enter it

2) Data related to your order:
- Your order(s) history, if you have already purchased from this shop.
- Your IP address, but only if you have completed an order (your IP address is visible in the customer's order details).


When filling the shop's registration form, your data is encrypted with:



→ Please note that Retrofanattic never receives your debit/credit card information. Your card payment is completed either with Paypal, or with Stripe.


→ All your personal data is confidential, and it will never be sold, exchanged, transferred or given to any third parties, except if you explicitely ask me to do so, or if I am required to do so for legal reasons.


Please contact me anytime if you wish me to delete your data from Retrofanattic's database. It will be done as soon as I receive your message, and in any case in 72 hours maximum. Please use the email you entered when filling the shop's form.
You can also ask for a copy of your personal data that Retrofanattic holds. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.




When do I use your email address? 

By buying from this shop, customers explicitely allow me to contact them by email, until their order is fulfilled, to update them about their order and delivery status:

- when was your parcel collected or dropped off
- information about your tracking number and how to track your parcel
- other tracking and delivery information if necessary
- and, in general, all necessary information about your order, the tracking of your parcel, your delivery, and your return and refund should you need them.
- I also use your email address to send you a revised invoice if necessary (combined postage, best offer accepted...)



You will never receive any emails from Retrofanattic for other reasons, unless you explicitely allow us to send you other information:

- You will receive our regular newsletter by email, but only if you have subscribed to it. Please subscribe here.
By subscribing to our newsletter, you explicitely accept to receive regular (usually once a month) email campaigns from Retrofanattic. You can unsubscribe from the newsletter at any time, directly from the newsletter.

- You may also agree to receive coupon codes, promotions or other information from Retrofanattic. If you wish to receive this information, please tick the relevant options on the Newsletter form. You will never receive any special or temporary coupon code if the relevant option is not ticked, but you can still use the permanent coupon codes when purchasing from Retrofanattic.


Please contact me if you do not know how to unsubscribe from your newsletter or email marketing campaigns or if, for any reason, you can not unsubscribe, and you wish me to do it for you. It will be done immediately.


Other emails you may receive.

Some couriers can send you a texto or an email to inform you of the exact day of delivery (and sometimes also give you a slot). I will never provide the courier (Royal Mail or other courier) with your email address or phone number, unless you give me your written and explicit authorisation to do so.
Without your authorisation, I will enter my own email address and/or phone number, and privately forward to you, by email, any useful information concerning your delivery that could be sent by the courier.



When do I use your postal address? 

Only to fulfill your order, that is to say to send your parcel to your registered delivery address.





Security


Security of your account.

Choose a very secure password when opening your account, and write it down somewhere safe. If you have forgotten it or lost it, click on "Forgotten password?" when you log in. This is an automatic process.
I do not have access to your password and won't be able to help you in case you forget it or lose it.




Security of your payments.

Paypal payments with your Paypal balance (debit and credit cards can also be processed through Paypal) or card payment with Stripe.

This shop is SSL secure (the shop's address starts with https) so your card payment with Stripe is fully protected.

Retrofanattic never receives your debit/credit cards' information.