Summary of the shop's policies

(Are you new to online shopping? Or would you like to learn how to buy from this shop before choosing your items? Please follow this guide.)

Extended returns option on most items! 
Choose how long you will be able to return your item,
and get a refund, after the normal delay has expired.
This service is not free and is subject to conditions.
Please read details.

Prices and payment

- Open to offers on all items.

- Payment by Paypal Express, payment by card (processed by Stripe) or payment by invoice.

Shipping and postage

Retrofanattic sells worldwide, but all countries are not listed. Please contact me if your country is not listed.

Please note that I do not send to P.O boxes.
I do not send to countries or organisations subject to sanctions, or to countries experiencing conflicts or political instability.

- Royal Mail modifies their tariffs twice a year, generally in March and October. Retrofanattic's prices are changed accordingly.

- Please always ask for a revised invoice if you buy more than one item. The postage will be recalculated (= combined postage). Please read below for more details.

- If you are based in the Isle of Man, Channel Islands and other islands, please ask me for a postage quote. 
BFPO and American Overseas Forces, please contact me for a quote.

- UK customers: when the parcel is sent with Royal Mail, you can choose between 2nd class, 1st class and Special Delivery 1 pm at checkout.
If you choose 2nd class, your parcel is sent "Signed For" but you only pay for the standard delivery.

- UK customers: when the parcel is big or heavy and needs to be sent with a courier, you can choose between 
MyHermes, Parcelforce 48, Parcelforce 24, UPS, Yodel or DHL. 

- I combine postage by sending you a revised invoice with the recalculated postage, or by refunding the extra postage if you have already proceeded to the checkout.

Extra postage is also refunded if you buy a single item and the postage has been miscalculated.

How to ask for a revised invoice?

Dispatch of parcels

- I dispatch your item within 1 working day when sent with Royal Mail (items paid for on Fridays after 1 pm may have to be dispatched on the following Monday) and 1 to 2 working days if sent with another courier. 

Fees and taxes

- International customers may have to pay custom fees and/or taxes, and their parcels may be held for a few days by the custom authorities of their country. A custom declaration must also be filled for Channel Islands.

Returns and refunds.

Conditions apply for some returns and refunds. Please read full Terms and Conditions for details.

- Returns accepted.

- Buyers (you) have 30 days to cancel their order after receiving the parcel, and 14 days to return their item(s) once the order has been cancelled. You have the possibility to subscribe to the "Extended Returns" service to extend this delay. Please read details.

Please read full terms and conditions for all details.

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To know more about our coupon codes, sales, and loyalty card, please visit the blog.