Summary of the shop's policies

(Are you new to online shopping? Or would you like to learn how to buy from this shop before choosing your items? Please follow this guide.)



Prices and payment

- Open to offers on all items.


- Payment by Paypal Express, payment by card (processed by Stripe) or payment by invoice.



Shipping and postage

Retrofanattic sells worldwide, but all countries are not listed. Please contact me if your country is not listed.

Please note that I do not send to P.O boxes.
I do not send to countries or organisations subject to sanctions, or to countries experiencing conflicts or political instability.


- Royal Mail modifies their tariffs twice a year, generally in March and October. Retrofanattic's prices are changed accordingly.


- Please ask for a revised invoice if you buy more than one item. The postage will be recalculated (= combined postage). Please read below for more details.


- If you are based in the Isle of Man, Channel Islands and other islands, please ask me for a postage quote. 
BFPO and American Overseas Forces, please contact me for a quote.


- UK customers: when the parcel is sent with Royal Mail, you can choose between 1st class or 2nd class at checkout. Special Delivery coming soon!
If you choose 2nd class, your parcel is sent "Standard" or "Signed For", according to the nature and value of the item, but you always pay for the standard delivery.


- UK customers: when the parcel is big or heavy and needs to be sent with a courier, you can choose between Parcelforce, MyHermes, UPS, Yodel or DHL. 


- I combine postage by sending you a revised invoice with the recalculated postage, or by refunding the extra postage if you have already proceeded to the checkout.

Extra postage is also refunded if you buy a single item and the postage has been miscalculated.




How to ask for a revised invoice?





Dispatch of parcels

- I dispatch your item within 1 working day when sent with Royal Mail (items paid for on Fridays after 1 pm may have to be dispatched on the following Monday) and 1 to 2 working days if sent with another courier. 



Fees and taxes

- International customers may have to pay custom fees and/or taxes, and their parcels may be held for a few days by the custom authorities of their country. A custom declaration must also be filled for Channel Islands.





Returns and refunds.

Conditions apply for some returns and refunds. Please read full Terms and Conditions for details.

 
Returns

- Returns accepted.

- The customer has 14 days to cancel the purchase and pays for the return postage.



Accepted refunds


→ Full refund is automatic when order is cancelled before the parcel is dispatched.


→ Full refund is accepted when purchases are cancelled and the item is returned in its original condition and protection. Please protect the item carefully, and always ask for a proof of postage or use the Signed For (Tracked and Signed) service.

→ Full refund is accepted if your item(s) arrive broken.


→ Full refund is accepted if your parcel is lost by postal services.



Please read full terms and conditions for all details.

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To know more about our coupon codes, sales, and loyalty card, please visit the blog.